Heard and KeptOne moment
Heard and KeptOne moment
Last updated: 26 October 2026
These terms are the agreement between you and Heard and Kept (David Hanson and Mark Otten), which runs heardandkept.com. By making an account or using the service, you accept them. If you don’t, please don’t use it. Our privacy policy explains how we look after your information, and is part of this agreement.
Heard and Kept is run by David Hanson and Mark Otten, trading as Heard and Kept, in England. It is not a company yet, so there is no registered office: please write to us by email.
You must be 18 or over, able to make this agreement, and not barred from the service by law or by an earlier suspension.
You sign in with a link we email you, or with Google — there’s no password. Keep your email account safe: anything done through your account is treated as done by you. If you think someone else has got into it, tell us at hello@heardandkept.com.
You keep ownership of everything you make here — your recordings, your words, your photographs, your book and your website. You give us a non-exclusive, worldwide, royalty-free permission to store, copy, process and show that content only as far as we need to in order to run the service for you. That permission ends when you delete the content or close your account, apart from copies in routine backups and anything the law makes us keep.
We don’t sell your content, use it to advertise, or publish it. Only you decide who sees it: the people you name in your family circle, or anyone you give a link you made — which you can turn off at any time.
A story you pay for (or are given) is kept online: you, and the family you share it with, read and watch it here rather than downloading it. A copy of everything is yours whenever you ask us for one. Whatever is still in your account isn’t something your family can ask us for later — so share it with them while you’re well, and tell someone it exists.
A story you pay for (or are given) has a set time: a block of time gives it a year from your first conversation, to talk and to keep everything you make. After that you can keep it online for a yearly fee, which renews until you stop it. When the time is up and the story isn’t reopened with another block of time, or kept online, its camera videos are deleted, never sooner than 60 days after the time is up. We email you three times first — 30 days, a week and the day before the videos go — each time with a way to keep them online. Your words, your book, your photographs and any voice-only recordings stay for as long as you have your account, and the family you share them with can still read them.
A life story is full of other people, and that’s as it should be. Please be fair to them:
Family you share chapters with can send you a heart and a few words back. Only you see them, and nobody can reply to them. Anyone who sends one is bound by the rules below too. If something sent to you — or anything else on Heard and Kept — is illegal or breaks these rules, tell us at hello@heardandkept.com: we’ll look at it promptly, remove it if it does, and tell you what we did.
Don’t use Heard and Kept to:
We may remove content, and limit, suspend or close accounts that break these rules. Where it’s reasonable, we’ll tell you why, and you can reply to us by email.
You can try Heard and Kept free for 7 days, with no payment card. During the trial you can talk for up to an hour in total, and only a limited number of trials run at once — if they’re all in use, you get a place in line. When the trial ends, conversations with Rosa stop, but everything you’ve made is kept and you can still download it.
There’s nothing to pay for at the moment. If we add paid features, you’ll see the price and what you get before you buy, and your rights as a consumer apply — including, usually, 14 days to change your mind about an online purchase.
We work to keep the service available and reliable, but we can’t promise it will never be interrupted. Features may change, and we may add, alter or withdraw parts of it as we improve it. If we withdraw something you’ve paid for, we’ll refund the unused part.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. Your rights under the Consumer Rights Act 2015 stand, whatever these terms say.
Apart from that: the service is provided as it is, and we aren’t liable for losses that weren’t reasonably foreseeable when you started using it, or for business losses — it’s for personal use. Where we are liable, our total liability to you in any twelve months is limited to the greater of what you paid us in that time and £100.
You can stop at any time. Ask Rosa to close your account, or email hello@heardandkept.com — closing deletes your story, as our privacy policy explains. We may suspend or close an account that seriously or repeatedly breaks these terms. The parts of these terms that by their nature should carry on — such as liability and governing law — still apply afterwards.
We may update these terms as the service changes. The date at the top shows the current version, and we’ll give you reasonable notice of any change that makes a real difference to your rights. If you don’t accept a change, you can close your account.
These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales. If you live elsewhere in the UK, you keep the protections of your local law and can bring a claim in your local courts.
Write to us at hello@heardandkept.com.